GAIN Creative Studios Hires Flick Duncan as Director of Client Services

Jan. 15, 2026

Creative agency GAIN has appointed Flick Duncan as Managing Partner, Director of Client Services. 

In her new role, Flick will be responsible for the agency’s client partnerships, commercial performance and client servicing culture, ensuring GAIN continues to deliver high-quality, strategically led creative work that drives tangible business impact for clients.

Flick will be the senior day-to-day lead across key accounts as part of her role, leading and developing the client services team within the Creative Studio, working closely with the client leadership teams to help define business and brand strategy and annual planning.  With a strong focus on governance and accountability, Flick will oversee commercial accuracy and performance across accounts, acting as both a client champion and a pragmatic steward of the agency. Additionally, she will play a central role in driving growth, managing  and supporting new and organic business development opportunities and working closely with the CEO to nurture an inclusive and high-performing agency culture. 

Flick will report to Jennifer Black, Chief Executive Officer of GAIN Creative Studios.

Flick joins GAIN from McCann Worldgroup where she has been Head of Client Leadership since January 2023. Prior to that, she spent over 9 years at Keko London, where she held various senior roles, most recently working as Client Services Director with brands including Bentley Motors, Moet Hennessey Group, Forevermark Diamonds, Triumph Motorcycles, and Porsche GB.

Jennifer Black, CEO of GAIN Creative Studios, said:

"We’re delighted to welcome the brilliant Flick to the team. She brings a rare combination of commercial clarity, deep client partnership experience and a genuine commitment to building teams that perform over the long term. Flick shares our belief that great work comes from great environments and will work to ensure GAIN remains a place where talented people feel inspired, supported and excited to do their best work."

 

Flick’s appointment follows news of Client Success Director, Tanya Smith’s, promotion to Business Development Director of GAIN Creative Studios. 

In her new role, Smith will lead agency growth across brand, design and social, with a focus on driving new business, strengthening senior client partnerships, and shaping effective, commercially robust ways of working.