Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen Customer Experience Solutions for Global Brands

Nov. 20, 2025

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. 

This enhanced collaboration brings together Sprinklr’s Unified-CXM platform with SAMY’s social-first marketing expertise to offer a complete solution that bridges insight and execution, helping brands create more meaningful customer experiences across channels and drive measurable business results. 

Nathan Townsend, Chief Partnership Officer at SAMY said:

“Our relationship with Sprinklr has evolved significantly over the years. What began as project-based support has grown into a truly integrated partnership, combining our technology and services to help brands maximize value at every stage of the customer journey. By bringing together Sprinklr’s powerful AI-native platform with SAMY’s end-to-end marketing expertise, we’re able to deliver human-first experiences that drive real business impact. This new chapter marks a shift from tactical support to a strategic, regionally integrated partnership that empowers brands to better understand and engage their customers.” 

 

SAMY’s platform-certified team brings extensive Sprinklr platform and CX ecosystem experience to every customer. Through a joint go-to-market strategy, integrated delivery, and ongoing innovation, Sprinklr and SAMY are working together to deliver scalable solutions that are designed to accelerate growth and improve customer outcomes. 

Together, the partnership introduces a more unified model for how advanced technology and strategic marketing services can solve modern brand challenges and fast-track digital transformation. 

SAMY and Sprinklr’s ability to build and deliver solutions in tandem to drive client success is already seen in action in their work with Diageo. The challenge facing Diageo included keeping pace with rapidly shifting cultural, consumption, and category trends across global markets, making it difficult to anticipate consumer needs and innovate ahead of competitors. To address this, Diageo partnered with SAMY and Sprinklr to develop a Foresight System, turning emerging social conversations into actionable insights, enabling proactive planning across product, marketing, and business strategy.  

Sprinklr Senior Vice President for EMEA Nunzio Mirtillo said: 

“Customers today demand that brands be everything, everywhere, all at once. By combining Sprinklr’s AI-native platform with SAMY’s deep expertise in implementation, audits, managed services, and creative performance, we’re able to accelerate value creation and help customers like Diageo anticipate and innovate at scale. Together, we address the challenges modern brands face in unifying data, strategy, and execution, and we’re proud to offer a truly integrated solution that helps brands maximize their investment and create meaningful connections with their audiences.” 

 

Leveraging Sprinklr’s social listening capabilities to build a real-time, global insights environment, this collaboration helped Diageo to surface cultural shifts, explore whitespace opportunities, and guide global innovation—from flavor development to communication strategy, allowing Diageo to stay ahead of evolving consumer behavior and align offerings accordingly. 

George Collins, Global Partnership Director, Sprinklr said:

"This partnership brings together two powerhouses with a shared goal: helping brands deliver extraordinary experiences for their customers. With Sprinklr’s AI-native platform and SAMY's creative and strategic expertise, we’re delivering measurable impact, faster."