Serviceplan Innovation Collaborates with Kimera and Design Company Raw Materials on "855-HOW-TO-QUIT" Initiative

Mar. 05, 2024

A coalition of NGOs, healthcare professionals, activists, media partners, and professional photographers launches an innovative approach to tackle the opioid epidemic: A toll-free helpline that uses the imprint codes on popular opioid pills as phone extensions, where people who struggle with addiction can get advice from those who managed to quit.

Every 6 minutes, someone in the United States dies from opioids and today, there's more than 2.1 million people suffering from opioid use disorder. It’s the result of an ongoing three-decade man-made plague known as the Opioid Epidemic.

855-HOW-TO-QUIT is an innovative approach to help those struggling with addiction. It’s a helpline to reach out to people in the most critical moment when they have a pill in their hand. In the US, every pill comes with a unique identifier imprinted, such as OP for oxycodone, IP33 for codeine, or C for fentanyl. The helpline uses the familiar dial pad mechanic where each letter corresponds to a number, to turn the opioid pill codes into phone extensions: OP is dialed as 67, IP33 as 4733, C as 2 Each extension connects the caller with a different person who managed to quit that very pill.

Erika Ball, Founder & Director, We Are Those People said:

"Peer-support increases recovery by at least 26%. Through this helpline, individuals in need are connected with others who have faced similar challenges. Seeing others who have successfully overcome addiction and are living fulfilling lives. This connection can provide a sense of under- standing that can help combat feelings of loneliness and isolation, which are common triggers for relapse or continued use."

 

30 pills, 30 stories, 30 ways to quit

The helpline features 30 people, reflecting the diverse demographics of opioid use disorder. They share their experiences with one of the 30 most common opioid pills, from how they became addicted to how they managed to quit. Each testimony was curated by trained addiction specialists to include import- ant medical information. The helpline also provides information for each pill, it connects to 988 for emergencies, and to the SAMHSA National Helpline for concrete treatment options. The toll-free helpline is available in all 50 states and will be functioning 24/7, initially live and later as interactive recordings.

Emily, who recovered from oxycodone addiction said:

"I’m Emily, and this is how I quit Oxy. (…) Every week I took some milligrams less, until the withdrawal hit. It’s not easy, but you can fight back with Ibu profen, vitamins, water, food, you know, the wellness package."

 

Juan, who recovered from hydromorphone addiction said:

"I went to a clinic and I started a MAT, medication assisted treatment. And I give them a lotta props, because the people at this place, they never judged me, they just cared for me."

 

A nationwide integrated campaign

The initiative is set to launch on March 5 as a nationwide PSA campaign dis- played on billboards and other out of home media, provided pro-bono by leading media company Talon. Using data, the ads are placed in, and tailored to, the most relevant environments. In Philadelphia for example, more ads will feature fentanyl and oxycodone, while in Washington state hydrocodone pills will be more prominent. There will be billboards near pharmacies and known hotspots, and print, TV, and digital placements next to pharmaceutical ads. Activists and participating organizations will amplify the campaign further, on social media and beyond. The website 855-how-to-quit.org works as the campaign hub, featuring recordings of all stories, editorial content, resources for treatments, and various ways to support or even join the initiative.

Max Schongen, General Manager Global Creative Lead, Mediaplus said:

"Besides making people aware of the problem, we also have to build and establish trust. Together with Talon, we use media to be contextually relevant in moments of receptivity: next to pharmacies and other familiar environment to those we want to help."

 

Pablo Marques, CCO, Raw Materials said:

"Simplicity was of extreme importance in developing the visual concept. The design shouldn’t distract from the main topic beating addiction."

 

855-HOW-TO-QUIT is developed by a diverse coalition of organizations, from NGOs, healthcare professionals and activists, to artists and media experts. Supporters include healthcare consultancy Anzen Health, NGOs We Are Those People and PAIN, renowned photojournalist Jeffrey Stockbridge, opioid crisis expert Flindt Andersen, and known activists Pamela Smith, Sober Sammy, and Ronny Morales.

Samuel Huerta, a.k.a. Sober Sammy, activist said:

"I wish this was around when I was using. There are many ways to recover, but you have to know them. I’m proud to support this effort in making recovery more accessible."